Frequently Asked Questions

Our FAQs

What is a vehicle service contract?

A vehicle service contract is an agreement with a third-party provider that covers repairs and maintenance after the manufacturer’s warranty ends, protecting you from unexpected repair costs.

What is the difference between an extended warranty and a service contract?

Extended warranties are typically offered by the manufacturer and provide coverage after the original warranty expires, while service contracts can be purchased from third-party providers and often cover a wider range of repairs and services.

How do I cancel my service contract?

Most service contracts allow cancellation. Depending on the plan, you may receive a full refund if canceled within the first 30 days or a pro-rated refund for later cancellations. Always check the terms of your contract for specifics.

Do I need to use an approved repair shop for service contracts?

While many service contracts let you choose any licensed repair facility, some may require you to use a network of approved shops. Check your contract’s terms to ensure you're covered.

Can I transfer my service contract if I sell my vehicle?

Many service contracts are transferable, which can increase the resale value of your vehicle. Be sure to contact your service provider to understand the process and any associated fees.

How do repair claims get paid?

Repair claims are usually paid directly to the repair shop after approval from the service provider. In some cases, you may need to pay upfront and get reimbursed later.

Can I take my vehicle to any repair shop?

With most service contracts, you can take your vehicle to any licensed repair facility. However, some plans may require you to use specific authorized shops. Be sure to check your contract for details.

What if my repair shop won’t accept my plan?

If your repair facility doesn’t accept your plan, you can contact the service provider’s customer support to find an alternative or authorized repair shop.

Why should I buy a service contract even if my car is still under warranty?

Service contracts provide additional coverage for things not included in your manufacturer’s warranty, such as wear-and-tear repairs, roadside assistance, and coverage for high-tech systems.

How long do service contracts last?

Service contracts vary in duration, typically offering coverage from one to several years. You can choose a plan that best fits your needs and how long you plan to keep the vehicle.

Can I extend my service contract later?

Many service contracts offer the option to extend coverage, often at a discounted rate. Be sure to discuss extension options with your service provider before your current contract expires.

What if I have a claim dispute?

If there’s a dispute with a claim, most service providers have a dedicated support team to help resolve the issue. Always check the dispute resolution process outlined in your contract.